Acre is proud to partner with Nofence as we search for their first-ever Customer Success Manager in the US — a ground-floor opportunity to build something from scratch. We need someone entrepreneurial and strategic enough to shape the future of the customer experience, while also being willing to roll up their sleeves and handle the day-to-day. If you thrive in that kind of environment, read on.
We're looking for someone who knows what it means to work the land and understands the real challenges farmers face every day. If you've got agriculture in your roots and customer success or tech experience on your resume, this role was written for you.
About Nofence
Nofence has built the world's first virtual fencing solution for livestock: a solar-powered collar that lets farmers set up grazing areas in seconds via a smartphone app. No more installing or moving physical fences. With 3,000+ customers across Norway, the UK, and Spain, we're now growing fast in the US and building the team to match.
About The Role
You'll own the full customer journey from onboarding through to renewal and upsell. This isn't just a support role. You'll be elevating customer support into true customer success: understanding livestock operations deeply, helping farmers get maximum value from their investment, and building the processes and team culture that will help define how Nofence serves its US customers for years to come.
Responsibilities
- Serve as a senior point of contact across phone, email, and ticketing. Handling complex issues and escalations with confidence
- Host onboarding webinars and provide hands-on guidance to help customers get the most out of Nofence
- Support the rollout of larger strategic accounts
- Build onboarding content and self-serve resources that scale
- Identify expansion opportunities as our product offering grows
- Feed frontline customer insight back to Sales, Marketing, and Product
What We're Looking For
- 3–5 years managing a customer-facing team in a tech-driven environment
- Proven ability to build processes and frameworks that improve customer satisfaction
- Experience handling escalations and communicating clearly under pressure
- The entrepreneurial mindset to build a team and function, not just run one
- Comfortable leading remotely and working with a high degree of independence
- Nice to have: A background in agriculture, pasture management, or animal husbandry
What We Offer
Employer-paid health insurance, 25 days PTO + all federal holidays, retirement contributions, 8 weeks paid parental leave, and full product training (including travel to meet the global Nofence team from day one.
We're an equal opportunity employer.
If you are ready to change pastures and would like to be considered for the role, please apply here.
